Refund policy

30-Day Refund Policy

At The Frozen Elements Store, customer satisfaction is our top priority. We stand by the quality of our products and want you to feel confident in your purchase.

We offer a 30-day refund policy that applies only to items that arrive damaged or defective.

If your product is damaged upon arrival, please contact us within 30 days of delivery with clear photos or videos showing the damage. Once verified, we’ll gladly issue a full refund or replacement at no additional cost.

Please note:

• Refunds are not available for change of mind, incorrect size, or normal wear and tear.

• Products must be returned in their original packaging if a return is required.

• Requests made after 30 days from the delivery date will not be eligible for a refund or replacement.

To start a refund request, please email our support team at frozenelementsstore@gmail.com with your order number and proof of damage.